Terms & Conditions

1. Definitions

In these Terms and Conditions, the following terms have the meanings given below:

• "Agreement" means these Terms and Conditions together with any written service scope issued to you.
• "Service" means any of the watch repair, maintenance, or refinishing services provided by Mainspring, including Care Basics, Mechanical Overhaul, and Rebuild & Refinish.
• "We / Us / Our" refers to Mainspring, operating from 203 Second Road, Nong Prue, Bang Lamung, Chonburi 20150, Thailand.
• "You / User / Customer" refers to the person submitting a watch for service or enquiring about services through our website or in person.
• "Scope Document" means the written description of work to be performed and associated cost issued before any service begins.
• "Website" means the website operated by Mainspring at https://mainspringll.live.

2. Acceptance of Terms

By submitting a watch for service, by using our website, or by submitting an enquiry form, you confirm that you have read and agree to these Terms and Conditions.

Our services are intended for persons aged 18 or over who have the legal capacity to enter into a binding agreement. By using our services, you confirm that you meet this requirement.

You also confirm that you are the rightful owner of any watch submitted for service, or that you have explicit authority from the owner to submit it.

3. Service Description

Mainspring provides three watch repair and maintenance service tiers:

• Care Basics (฿3,500): Battery replacement, strap fitting, gasket service, and case clean for quartz watches.
• Mechanical Overhaul (฿17,800): Full teardown, ultrasonic cleaning, lubrication, regulation, and timing documentation for mechanical calibres.
• Rebuild & Refinish (฿31,500): Full movement overhaul combined with case and bracelet refinishing and a detailed condition report.

Services are provided from our workshop in Chonburi, Thailand. We accept watches submitted in person or by post within Thailand. International postal submissions are accepted at the customer's risk for transit.

4. Service Scope, Parts, and Scope Changes

Before any work begins, we will issue a written Scope Document confirming the service tier, cost, and estimated turnaround time. No work will commence without your acceptance of the Scope Document.

If during the service we identify that worn or damaged components require replacement, we will issue a separate written quote for those parts before ordering or fitting them. You are under no obligation to proceed with part replacement. If you decline, the service will be completed to the original scope and the watch returned.

Changes to the scope requested by the customer after work has begun may be accommodated where possible, subject to a revised written quote.

5. Payment Terms

All prices are quoted in Thai Baht (THB). Payment is due in full upon collection of the watch. We accept cash and bank transfer. We do not accept partial payments unless agreed in writing in advance.

Uncollected watches: Watches not collected within 90 days of completion notice may incur a storage fee of ฿200 per week, applied from day 91. After 180 days from the completion notice, we reserve the right to treat the watch as abandoned and to recover our costs through legal means permitted under Thai law.

Refunds: If work has not commenced on your watch and you cancel the service, no charge is applied. If work has commenced, you are liable for the cost of labour performed to date and any parts already ordered for your watch.

6. Customer Responsibilities

When submitting a watch for service, you agree to:

• Provide accurate information about the watch and any known issues
• Disclose if the watch is subject to any insurance, pledging, or third-party interest
• Collect the watch promptly after being notified it is ready
• Not submit a watch that you know to be counterfeit or illegally obtained

7. Intellectual Property

All content on the Mainspring website — including text, images, logos, and technical documentation — is the property of Mainspring or used under licence. You may not reproduce, distribute, or use this content for commercial purposes without our prior written consent.

Nothing in these Terms grants you any rights in our service names, logos, or branding. Timing logs and condition reports issued to you relate to your specific watch only and are for your personal records.

8. Disclaimers

Watch repair involves working with mechanical and electronic components that may be affected by pre-existing conditions, age, or past repairs by other parties. While we aim to restore watches to a good working state, we cannot warrant specific post-service performance outcomes for all watches, particularly vintage or heavily worn pieces.

Our website is provided for informational purposes. We do not warrant that it will always be available or error-free.

We do not provide financial valuations of watches. Information about movement types or service intervals is general information only.

9. Limitation of Liability

To the maximum extent permitted by Thai law, our total liability to you in connection with any service shall not exceed the amount you paid us for that specific service.

We are not liable for indirect, consequential, or special damages arising from the use of our services or the failure of a repaired watch after collection, except where caused by our own negligence.

We accept no liability for loss or damage arising from transit risks where a watch is sent to or from our workshop by post or courier.

10. Indemnification

You agree to indemnify and hold Mainspring harmless from any claims, losses, or expenses (including reasonable legal fees) arising from your breach of these Terms, your misrepresentation regarding ownership of a submitted watch, or your violation of any applicable law in connection with our services.

11. Service Termination

You may cancel a service at any time before work commences at no cost. Cancellation after work has begun is subject to payment for work performed to date.

We reserve the right to decline or discontinue a service if we determine that the work poses unacceptable technical risk to the watch, or if we become aware of circumstances that affect the legitimacy of the submission. In such cases, we will return the watch without charge for work not yet performed.

12. Dispute Resolution and Governing Law

These Terms and Conditions are governed by the laws of Thailand. Any disputes arising under or in connection with these Terms shall first be subject to good-faith negotiation between the parties. If a resolution cannot be reached within 30 days, disputes shall be resolved through the courts of Chonburi Province, Thailand, which shall have non-exclusive jurisdiction.

Your statutory rights as a consumer under Thai consumer protection law are not affected by these Terms.

13. General Provisions

• Entire Agreement: These Terms, together with any Scope Document issued to you, constitute the entire agreement between us regarding the relevant service.
• Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions continue in full force.
• Waiver: Our failure to enforce any provision does not constitute a waiver of our right to enforce it in future.
• Assignment: You may not assign your rights under these Terms without our written consent. We may assign or transfer our obligations to a successor business.
• Notices: Formal notices to us should be sent by email to [email protected] or by post to our registered workshop address.

14. Changes to These Terms

We may update these Terms from time to time. Changes will be reflected by an updated "Last Updated" date at the top of this page. Your continued use of our services or website after changes become effective constitutes acceptance of the revised Terms. We encourage you to review this page periodically.

15. Contact for Legal Matters